The Damage Recovery Unit (DRU) of Enterprise Rent-A-Car Co. has great opportunities in our Tulsa office.  Join an industry leader in a fun, fast-paced, team-oriented environment.  This opportunity will allow you to chart your own course with a company that supports you every step of the way.  Whether you are looking to start a career, continue a career or gain valuable work experience, this is a great place to GO!

Enterprise Rent-A-Car is an extended family of 65,000 employees. Through tremendous leadership and hard work, we've built the largest rental car company in North America. But our goal has never been to be the biggest; we simply work hard to be the best.  An unwavering commitment to a set of core values, a foundation of honesty and integrity and an open door policy make Enterprise a great place to work.

An integral part of the ongoing success of our company is the Damage Recovery Unit (DRU).  When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. DRU claim centers handle all claims involving damage to, and recovery for, company vehicles.

The Damage Recovery Unit is made up of five positions that work together in a professional office environment.  Claim files are handled with specialized functions flowing from one person to the next for completion. 

Our office hours are Monday through Friday from 7:00am to 6:00pm to allow for flexible scheduling options. 

The Phone Representative handles incoming calls from renters, third parties, credit card companies, and insurance companies; documents calls; and updates information in the appropriate claim file.

• Answer all incoming calls
• Assist callers by directing calls to the appropriate team member
• When appropriate, answer the caller's question or take information and document in claim file
• Return all calls in a timely manner
• Provide professional customer service that reflects positively on the company
• Successfully manage conflict during difficult or emotional situations
• Effectively communicates with individuals related to a claim file

This position pays $22,220.00/annually.

Our office hours are Monday through Friday from 7:00 am to 6:00 pm, allowing for flexible scheduling options. This position is full-time.

• Must have a high school diploma or GED
• Must be at least 18 years old
• Must have a minimum of 12 months of administrative or customer service experience
• Previous call center experience preferred
• Experience in working on a PC and have a basic knowledge of Microsoft Office products required
• Must be able to work full-time
• Must be authorized to work in the U.S. and not require sponsorship, now or in the future

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=608724-1281-9869